Terms of service
Terms and conditions
Terms and conditions
1. Application
1.1 General sales and delivery conditions. Applies to all agreements regarding NL Services ApS's, CVR number 42826308, sale and delivery of products, spare parts and related services to business customers.
2. Basis of agreement
2.1 The terms and conditions, together with the Company's offer and order confirmations, form the overall agreement basis for the Company's sale and delivery of products, spare parts and associated services to the customer. The customer's purchase conditions printed on orders or otherwise communicated to the Company do not form part of the Agreement.
2.2 Changes and additions. Amendments to and additions to the Basic Agreement are only valid if the parties have agreed them in writing.
3. Products, spare parts and services
3.1 Products and spare parts that the Company sells and delivers to the customer are new and comply with Danish legislation at the time of delivery. The company sells and supplies spare parts for a product for at least 24 months after it is delivered to the customer.
3.2 Associated services that the Company sells and delivers to the customer, in connection with the sale and delivery of products or spare parts, are carried out in a professional manner and comply with Danish legislation at the time of delivery.
3.3 Products, spare parts and associated services that the Company sells and delivers to the customer are intended for use in Denmark. Regardless of any contrary terms in the Basic Agreement, the Company is in no case liable for loss or damage that can be attributed to use for other purposes or to use outside Denmark. The customer must indemnify the Company to the extent that the Company is liable for such loss or damage.
4. Price and payment
4.1 The price for products, spare parts and associated services follows the Company's current price list at the time the Company confirms the customer's order, unless the parties have agreed otherwise in writing. All prices are exclusive VAT.
4.2 The customer must pay all invoices for products, spare parts or associated services no later than Balanced payment terms, unless the parties have agreed otherwise in writing.
5. Late payment
5.2 If the customer fails to pay an overdue invoice for products, spare parts or related services no later than 14 days after receiving a written demand for payment from the Company, the Company has, in addition to interest according to section 5.1 the right to: (i) cancel the sale of the products, spare parts and/or related services to which the delay relates, (ii) cancel the sale of products, spare parts and/or related services that have not yet been delivered to the customer, or demand advance payment therefor, and/or (iii) exercise other default powers.
6. Offers, orders and order confirmations
6.1 The company's offer is valid for 30 days from the date the offer is dated, unless otherwise stated in the offer. Acceptance of offers received by the Company after the expiry of the acceptance period is not binding on the Company, unless the Company notifies the customer otherwise.
6.2 The customer must send orders for products, spare parts or related services to the Company in writing/by telephone/in person. An order must contain the following information for each specific product, spare part or service: (i) Order number, (ii) Item number, (iii) Item description, (iv) Quantity, (v) Price, (vi) Payment terms, (vii) Delivery date, (viii) Delivery address, and (ix) Delivery conditions.
6.3 The company aims to send confirmation or refusal or change of a previous acceptance of an order for products, spare parts or related services to the customer in writing no later than 3 working days after receiving the order. Confirmations and rejections of orders must be in writing for the Company.
7. Delivery
7.1 The company supplies all sold products and spare parts
7.2 The Company delivers all sold products, spare parts and associated services at the time stated in the Company's order confirmation. The company has the right to deliver before the agreed delivery time, unless the parties have agreed otherwise.
7.3 The customer must examine all products, spare parts and associated services upon delivery. If the customer discovers an error or deficiency that the customer wishes to claim, it must be immediately notified in writing to the Company. If an error or defect that the customer discovers or should have discovered, does not
is notified in writing to the Company within 14 days, it cannot be asserted later.
8. Delayed delivery
8.1 If the Company expects a delay in the delivery of products, spare parts or associated services, the Company informs the customer of this and at the same time provides the reason for the delay and new expected delivery time.
8.2 If the Company fails to deliver products, spare parts or related services no later than 2 days after the agreed delivery time for reasons for which the customer is not responsible, and delivery does not take place within a reasonable period of at least 30] days, the customer may cancel the order or orders , who are affected by the delay, without notice by written notification to the Company.
9. Warranty
9.1 The company guarantees that products, spare parts and associated services are free from significant errors and defects in design, materials and workmanship for 3 months after delivery. For parts that are replaced under warranty, the warranty period is 12 months from the replacement, but a maximum of 24 months from original delivery.
9.2 The Company's warranty does not cover wearing parts such as wear and tear and faults or defects resulting from: (i) normal wear and tear, (ii) storage, installation, use or maintenance contrary to the Company's instructions or normal practice, (iii) repair or modification carried out by others than the Company, and (iv) other conditions for which the Company is not responsible.
9.3 If the customer discovers an error or deficiency during the warranty period, which the customer wishes to invoke, it must be immediately notified in writing to the Company.
9.5 Within a reasonable time after the Company has given notice to the customer according to section 9.4 that an error or deficiency is covered by warranty, the Company remedies the error or deficiency by: (i) replacing or repairing defective parts, or (ii) sending parts to the customer for the customer's own replacement or repair.
9.6 If the Company fails to remedy an error or defect covered by the warranty within a reasonable time after the Company has given notice to the customer pursuant to section 9.4, for reasons for which the Customer is not responsible, and the error or deficiency is not remedied within a reasonable period of at least [number] days, the Customer may cancel the order(s) affected by the error or deficiency without notice in writing notice to the Company. The customer has no other rights in connection with errors or defects in products, spare parts or associated services than those expressly stated in section 9.
10. Liability
10.1 Each party is responsible for its own actions and omissions according to applicable law with the limitations that follow from the Basic Agreement.
10.2 The company is responsible for product liability with regard to delivered products and spare parts, to the extent that such liability follows from mandatory legislation. The customer must indemnify the Company to the extent that the Company incurs product liability in addition to this.
10.4 Regardless of any contrary terms in the Basic Agreement, the Company is not liable to the customer for indirect losses, including loss of production, sales, profit, time or goodwill, unless it is caused intentionally or grossly negligently.
11. Information on appeal possibilities
11.1 A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.
The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are lodged here – http://ec.europa.eu/odr. When submitting a complaint, you must indicate our e-mail address info@naturelife.dk.
12. Applicable law and venue
12.1 The parties' trade is in all respects subject to Danish law.
Any dispute that may arise in connection with the parties' trade must be settled by a Danish court.
Terms and conditions
1. Application
1.1 General sales and delivery conditions. Applies to all agreements regarding NL Services ApS's, CVR number 42826308, sale and delivery of products, spare parts and related services to business customers.
2. Basis of agreement
2.1 The terms and conditions, together with the Company's offer and order confirmations, form the overall agreement basis for the Company's sale and delivery of products, spare parts and associated services to the customer. The customer's purchase conditions printed on orders or otherwise communicated to the Company do not form part of the Agreement.
2.2 Changes and additions. Amendments to and additions to the Basic Agreement are only valid if the parties have agreed them in writing.
3. Products, spare parts and services
3.1 Products and spare parts that the Company sells and delivers to the customer are new and comply with Danish legislation at the time of delivery. The company sells and supplies spare parts for a product for at least 24 months after it is delivered to the customer.
3.2 Associated services that the Company sells and delivers to the customer, in connection with the sale and delivery of products or spare parts, are carried out in a professional manner and comply with Danish legislation at the time of delivery.
3.3 Products, spare parts and associated services that the Company sells and delivers to the customer are intended for use in Denmark. Regardless of any contrary terms in the Basic Agreement, the Company is in no case liable for loss or damage that can be attributed to use for other purposes or to use outside Denmark. The customer must indemnify the Company to the extent that the Company is liable for such loss or damage.
4. Price and payment
4.1 The price for products, spare parts and associated services follows the Company's current price list at the time the Company confirms the customer's order, unless the parties have agreed otherwise in writing. All prices are exclusive VAT.
4.2 The customer must pay all invoices for products, spare parts or associated services no later than Balanced payment terms, unless the parties have agreed otherwise in writing.
5. Late payment
5.2 If the customer fails to pay an overdue invoice for products, spare parts or related services no later than 14 days after receiving a written demand for payment from the Company, the Company has, in addition to interest according to section 5.1 the right to: (i) cancel the sale of the products, spare parts and/or related services to which the delay relates, (ii) cancel the sale of products, spare parts and/or related services that have not yet been delivered to the customer, or demand advance payment therefor, and/or (iii) exercise other default powers.
6. Offers, orders and order confirmations
6.1 The company's offer is valid for 30 days from the date the offer is dated, unless otherwise stated in the offer. Acceptance of offers received by the Company after the expiry of the acceptance period is not binding on the Company, unless the Company notifies the customer otherwise.
6.2 The customer must send orders for products, spare parts or related services to the Company in writing/by telephone/in person. An order must contain the following information for each specific product, spare part or service: (i) Order number, (ii) Item number, (iii) Item description, (iv) Quantity, (v) Price, (vi) Payment terms, (vii) Delivery date, (viii) Delivery address, and (ix) Delivery conditions.
6.3 The company aims to send confirmation or refusal or change of a previous acceptance of an order for products, spare parts or related services to the customer in writing no later than 3 working days after receiving the order. Confirmations and rejections of orders must be in writing for the Company.
7. Delivery
7.1 The company supplies all sold products and spare parts
7.2 The Company delivers all sold products, spare parts and associated services at the time stated in the Company's order confirmation. The company has the right to deliver before the agreed delivery time, unless the parties have agreed otherwise.
7.3 The customer must examine all products, spare parts and associated services upon delivery. If the customer discovers an error or deficiency that the customer wishes to claim, it must be immediately notified in writing to the Company. If an error or defect that the customer discovers or should have discovered, does not
is notified in writing to the Company within 14 days, it cannot be asserted later.
8. Delayed delivery
8.1 If the Company expects a delay in the delivery of products, spare parts or associated services, the Company informs the customer of this and at the same time provides the reason for the delay and new expected delivery time.
8.2 If the Company fails to deliver products, spare parts or related services no later than 2 days after the agreed delivery time for reasons for which the customer is not responsible, and delivery does not take place within a reasonable period of at least 30] days, the customer may cancel the order or orders , who are affected by the delay, without notice by written notification to the Company.
9. Warranty
9.1 The company guarantees that products, spare parts and associated services are free from significant errors and defects in design, materials and workmanship for 3 months after delivery. For parts that are replaced under warranty, the warranty period is 12 months from the replacement, but a maximum of 24 months from original delivery.
9.2 The Company's warranty does not cover wearing parts such as wear and tear and faults or defects resulting from: (i) normal wear and tear, (ii) storage, installation, use or maintenance contrary to the Company's instructions or normal practice, (iii) repair or modification carried out by others than the Company, and (iv) other conditions for which the Company is not responsible.
9.3 If the customer discovers an error or deficiency during the warranty period, which the customer wishes to invoke, it must be immediately notified in writing to the Company.
9.5 Within a reasonable time after the Company has given notice to the customer according to section 9.4 that an error or deficiency is covered by warranty, the Company remedies the error or deficiency by: (i) replacing or repairing defective parts, or (ii) sending parts to the customer for the customer's own replacement or repair.
9.6 If the Company fails to remedy an error or defect covered by the warranty within a reasonable time after the Company has given notice to the customer pursuant to section 9.4, for reasons for which the Customer is not responsible, and the error or deficiency is not remedied within a reasonable period of at least [number] days, the Customer may cancel the order(s) affected by the error or deficiency without notice in writing notice to the Company. The customer has no other rights in connection with errors or defects in products, spare parts or associated services than those expressly stated in section 9.
10. Liability
10.1 Each party is responsible for its own actions and omissions according to applicable law with the limitations that follow from the Basic Agreement.
10.2 The company is responsible for product liability with regard to delivered products and spare parts, to the extent that such liability follows from mandatory legislation. The customer must indemnify the Company to the extent that the Company incurs product liability in addition to this.
10.4 Regardless of any contrary terms in the Basic Agreement, the Company is not liable to the customer for indirect losses, including loss of production, sales, profit, time or goodwill, unless it is caused intentionally or grossly negligently.
11. Information on appeal possibilities
11.1 A complaint about a product or service purchased from us can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.
The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are lodged here – http://ec.europa.eu/odr. When submitting a complaint, you must indicate our e-mail address info@naturelife.dk.
12. Applicable law and venue
12.1 The parties' trade is in all respects subject to Danish law.
Any dispute that may arise in connection with the parties' trade must be settled by a Danish court.